This policy applies to paid CBalgo subscriptions and digital software services purchased directly from CBalgo.
1. Cancellation
Fixed-term subscriptions end automatically when the purchased duration expires unless auto-renewal is expressly offered and accepted. Where auto-renewal is offered, users may request cancellation of future renewal by contacting helpdesk@cbalgo.com before the next renewal date.
2. Refund Eligibility
- duplicate payment;
- payment succeeded but the purchased subscription was not provisioned within a reasonable period;
- a material CBalgo-side failure prevented delivery of the paid service;
- a refund is required by applicable law;
- another case expressly approved in writing by CBalgo.
3. Generally Non-Refundable Situations
Subject to applicable law, refunds are generally not provided solely because of trading losses, market movements, lack of profitable opportunities, user inactivity, change of mind after substantial use, broker/API failures outside CBalgo's control, unsupported hardware or breach of the Terms.
4. Refund Request Window
Submit a refund request within 7 days of the relevant transaction or service issue to helpdesk@cbalgo.com, with the account email, payment reference and reason.
5. Review Time
CBalgo aims to review eligible refund requests within 5–7 business days. Approved refunds are ordinarily returned to the original payment method, subject to bank or payment-provider processing time.
6. Legal Rights
Nothing in this policy limits rights that cannot be excluded under applicable Indian law.