CBalgo provides a process for users to raise service, billing, privacy, security and account-related concerns.
1. Grievance Contact
Name: Shyam Singh Choudhary
Designation: AMD
Email: helpdesk@cbalgo.com
Phone: 0291-2721416
Address: Shop No. 2, Extn. Scheme, Pali Road, Jodhpur – 342001, Rajasthan, India
Business hours: 09:00 AM – 04:00 PM
2. How to Submit
Email helpdesk@cbalgo.com with your registered contact details, a clear description, relevant transaction/ticket references, supporting screenshots if appropriate, and the resolution requested.
3. Response Targets
CBalgo aims to acknowledge grievances within 2 business days and provide a substantive response or resolution within 15 business days where reasonably possible. Applicable statutory timelines prevail where mandatory.
4. Escalation
If a matter remains unresolved after the initial response, users may request senior review through helpdesk@cbalgo.com using the original ticket/reference.
5. Privacy and Security Requests
Privacy requests and suspected security incidents may also be reported to helpdesk@cbalgo.com.